Shipping policy

Shipping Policy

Last updated: May 2026

Thank you for shopping with Pulse.

This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing Time

All orders are processed within 2–4 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, holidays, or promotional events, processing times may be slightly extended.

2. Shipping Times

Estimated delivery times:

  • United States: 7–11 business days

  • Canada: 7–14 business days

  • Europe: 7–12 business days

  • Australia & New Zealand: 8–15 business days

  • Rest of the world: 7–20 business days

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary depending on:

  • Destination country

  • Customs processing

  • Local carrier operations

  • Seasonal demand

  • Unforeseen delays outside our control

3. Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

Free shipping promotions may be offered periodically and are subject to change without notice.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number.

Please allow up to 72 hours for tracking updates to appear.

5. Customs, Duties & Taxes

International orders may be subject to:

  • Customs duties

  • Import taxes

  • VAT

  • Other local fees

These charges are determined by your local customs authority and are the responsibility of the customer.

Pulse is not responsible for customs delays or additional import charges.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided:

  • Delivery delays may occur

  • Packages may be returned or lost

  • Additional shipping charges may apply

We are not responsible for orders shipped to incorrectly provided addresses.

7. Lost or Delayed Packages

If your package appears delayed or lost in transit, please contact us at:

pulsecom02@gmail.com

We will work with the shipping carrier to investigate the issue.

Please note:

  • We are not responsible for carrier delays once the package has been shipped

  • Investigations may require additional processing time

8. Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number

  • Photos of the packaging

  • Photos of the damaged product

We will review the case and provide a suitable resolution.

9. Delivery Issues

Pulse is not liable for failed deliveries caused by:

  • Incorrect customer information

  • Refused packages

  • Unclaimed packages

  • Carrier access restrictions

  • Customs holds

10. Contact Information

For any shipping-related questions, please contact us:

Pulse
Email: pulsecom02@gmail.com